Claims Assessor - Income Protection
Core
Senior Claims Assessor handling complex, sensitive, and higher-value Income Protection cases with delegated authority.
Role type
Senior IC Claims Assessor (Income Protection)
Builds
Fair and consistent claims decisions for customers
Domain
Insurance (Life & Disability)
Required skills
complex case ownership, sound judgement, coaching/mentoring, process/digital improvement, regulatory framework knowledge, medical/contractual/risk frameworks, stakeholder management, appeals/legal case handling
Preferred skills
digital enablement experience, emerging medical/digital/data developments knowledge, reassurer/CMO collaboration
Technologies
Team Vision framework
Responsibilities
Take full ownership of complex, sensitive, and higher-value cases within delegated authority; Apply sound judgement to balance customer needs, commercial priorities, and governance standards; Act as a senior technical reference point, providing coaching, guidance, and peer review; Drive process and digital initiatives to enhance efficiency; Monitor and report on service performance metrics; Foster a culture of collaboration and continuous improvement
Seniority
Senior, hands-on IC with leadership responsibilities