Customer Care Professional- Credit Bust Out (February 2027 Start Date)
On-siteNo visa sponsorship
Core
Analyze card accounts to detect first-party fraud and determine if members have intent to repay American Express.
Role type
Senior IC fraud analyst (credit risk)
Builds
Risk assessment tools and account recovery actions
Domain
Financial services / Credit risk
Deliverable
production ML models
Required skills
Risk assessment, fraud detection, account analysis, negotiation, analytical thinking, decision-making, attention to detail
Preferred skills
Customer service experience, contact centre environment experience
Technologies
Internal and external risk assessment tools
Responsibilities
Support customers by enabling spend and recovering balances, pre-empt high credit loss accounts, assess risk of false applications, place blocks on cards, escalate high-value accounts
Seniority
Mid-level, hands-on IC
