Digital User Experience Consultant
Core
Design and improve complex customer journeys across web and mobile channels, creating user flows, wireframes, prototypes, and interface designs to deliver accessible digital experiences.
Role type
Senior UX Designer / Consultant
Builds
Web and mobile customer journeys, reusable design patterns, and accessible interface components
Domain
Financial services / Insurance
Deliverable
product features
Required skills
User-centred design, journey mapping, information architecture, wireframing, prototyping, Figma, digital accessibility (WCAG), user research planning, usability testing
Preferred skills
Experience in regulated environments, stakeholder management, design system maintenance
Technologies
Figma
Responsibilities
Map end-to-end customer journeys, create practical designs from flows to interface designs, deliver and maintain reusable design patterns, plan and execute user research and usability testing, review and remediate digital accessibility issues, monitor customer behaviour to prioritise self-service improvements
Seniority
Senior, hands-on IC