Business Manager (Customer Experience)
Core
Strategic partner and trusted adviser to the Chief Client Experience Officer, coordinating strategic programmes and overseeing transformation initiatives to improve client interactions.
Role type
Senior IC Business Manager / Chief of Staff
Builds
Client experience strategy, executive reporting, and cross-functional delivery plans
Domain
Financial services / Wealth management
Required skills
Strategic planning, executive reporting, cross-functional programme coordination, governance oversight, stakeholder influence, analytical capability, operational execution
Preferred skills
Financial services experience, executive committee support, client journey understanding, Lean/Six Sigma
Technologies
None stated
Responsibilities
Support development and delivery of Client Experience strategic and tactical plans; Lead executive reporting and performance insight; Maintain integrated delivery plans for strategic initiatives; Coordinate cross-functional programmes and challenge delivery slippage; Design and manage the Client Experience Leadership Team operating rhythm; Oversee governance, risk, and regulatory commitments
Seniority
Senior, hands-on IC
