Programme Manager (Retail & Customer Platforms)
Core
Partner with a cluster of transformation workstreams to ensure delivery plans are realistic, manage dependencies, and provide independent delivery assurance and targeted intervention when at risk.
Role type
Senior Programme Manager (Group Transformation Office)
Builds
Transformation workstreams across Retail & Customer Platforms
Domain
Insurance / Corporate Transformation
Required skills
Programme delivery assurance, dependency management, risk identification, stakeholder challenge, recovery planning, capacity planning, governance facilitation
Preferred skills
Agile and hybrid delivery experience, financial control understanding, business case analysis
Technologies
None stated
Responsibilities
Partner with workstream sponsors and leads to understand objectives and delivery plans; Assess delivery health by testing scope, milestones, and resource realism; Manage cross-cluster dependencies and resolve resource conflicts; Lead targeted intervention and recovery plans for at-risk workstreams; Support clear decision-making through concise cluster updates and governance focus; Support readiness and lasting outcomes including business adoption and transition to business as usual.
