Global Head of Client Implementation & Billing Services, MD - State Street Investment Management
Core
Global leader responsible for client onboarding, account setup, billing operations, and transforming the global operating model for Client Implementation & Billing Services.
Role type
Senior executive (Global Head)
Builds
Scalable, high-quality client experience and billing operations
Domain
Asset management / Financial services
Required skills
Asset management knowledge, global operational leadership, transformation strategy, AI/automation adoption, risk and controls, stakeholder management, team building
Preferred skills
Advanced degree, pro-AI mindset
Technologies
AI, automation, workflow platforms, data platforms
Responsibilities
Lead global client implementation and billing services; Define and execute global operating model and transformation roadmap; Partner with technology teams on platform requirements; Drive adoption of AI and automation; Build and develop high-performing global team; Partner with senior stakeholders across CX, COO, CCG, Investments, and Finance
Seniority
Senior, hands-on IC
