Mortgage Servicing Process Optimization Lead
Core
Drive operational excellence, process transformation, and governance effectiveness across the mortgage default servicing organization.
Role type
Senior process optimization lead (mortgage default servicing)
Builds
Standardized operating models, governance routines, escalation protocols, KPI/KRI frameworks, and performance scorecards
Domain
Financial services / Mortgage default servicing
Required skills
Process analysis, SWOT analysis, gap analysis, change management, project lifecycle management, KPI/KRI framework development, executive reporting, cross-functional collaboration, operational analytics, automation strategy, AI-enabled solution implementation, regulatory compliance management
Preferred skills
MBA, PMP certification, Lean Six Sigma certification, experience with predictive analytics, workflow intelligence, advanced Excel proficiency, process mapping (Visio)
Technologies
AI-enabled solutions, predictive analytics, workflow intelligence, automation tools, Visio, operational reporting platforms
Responsibilities
Conduct comprehensive SWOT, operational, and gap analyses to identify strategic opportunities and process improvement initiatives. Evaluate emerging technologies and operational best practices to support scalable servicing operations. Lead operational excellence and strategic initiatives focused on improving efficiency, scalability, and regulatory compliance. Develop and implement standardized operating models, governance routines, and performance scorecards. Develop and deliver executive-ready presentations, business cases, and implementation roadmaps. Partner with business, technology, analytics, and operations teams to identify and implement solutions.
Seniority
Senior, hands-on IC