Processor, Wires Operations
Core
Verify and process documentation from internal stakeholders, investigate processing errors, and settle accounts to ensure accuracy and meet SLAs.
Role type
Back-office operations processor
Builds
Accurate transaction processing and resolved account discrepancies
Domain
Banking / Retail Operations
Required skills
Documentation verification, error investigation, account settlement, policy adherence, SLA monitoring, workflow prioritization, quality checks
Preferred skills
Critical thinking, problem solving, organizational skills, attention to detail
Responsibilities
Verify and process documentation received from internal stakeholders; investigate requests to resolve processing errors and out of balance conditions; ensure client satisfaction and productivity standards are achieved; monitor workflow to ensure priority is given to unresolved matters.