Manager / Assistant Manager - AI and Digital (1-year contract)
Core
Drive AI, automation, chatbot, and digital platform enhancement initiatives to improve customer experience and operational efficiency.
Role type
Manager / Assistant Manager - AI and Digital
Builds
Digital transformation projects, AI/chatbot solutions, and enhanced digital platforms
Domain
Insurance, Banking, Financial Services
Deliverable
product features
Required skills
Digital Transformation, Business Analysis, Customer Experience, Product Management, AI/chatbot solutions, automation, data analysis, stakeholder management
Preferred skills
Agile delivery methodologies
Responsibilities
Drive AI and digital platform initiatives, identify customer pain points and process improvements, partner with cross-functional teams to deliver transformation projects, monitor chatbot and platform performance, analyze usage data to generate actionable insights
