AVP, Process Excellence, Asia
Core
Spearhead process improvement and digital transformation initiatives across Sun Life's Asia Operations to drive superior client experience and Straight-Through Processing (STP).
Role type
Senior IC process excellence leader (insurance/financial services)
Builds
Best-in-class processes, digital solutions (RPA, AI-OCR, automated underwriting), and change management programs for Asian markets
Domain
Insurance operations and financial services in Asia
Required skills
Lean Six Sigma (Master Black Belt), digital transformation strategy, change management, cross-functional leadership, performance monitoring, regulatory knowledge, complex analytical skills, strategic thinking, root cause analysis, systems thinking
Preferred skills
PMP certification, Agile methodologies, experience with fraud management systems, experience with automated underwriting
Technologies
RPA, AI-OCR, automated underwriting, fraud management systems
Responsibilities
Develop and execute a comprehensive process excellence strategy aligned with Asian and global objectives; Lead the formulation and achievement of targets for operational efficiency and digital adoption; Spearhead the adoption of cutting-edge technologies including RPA and AI-OCR; Build and maintain strong relationships with C-suite executives and business unit leaders; Design and oversee large-scale change management programs; Establish key performance indicators and oversee the measurement of process improvement initiatives
Seniority
Senior, hands-on IC
