Regional Investigator - North
Core
Conduct external field investigations and desktop interviews for loss and damage claims, validating policy cover and advising on indemnity and liability.
Role type
Senior IC claims investigator
Builds
Claims investigation reports and advice for insurers and policyholders
Domain
Insurance / Claims investigation
Deliverable
client delivery
Required skills
external investigation, desktop interviews, policy validation, SLA management, MI reporting, business continuity awareness, FSA procedures knowledge, TCF initiative awareness, record keeping, deadline management
Preferred skills
audit and quality checks, proactive problem solving, concurrent task coordination, self-development
Technologies
Crawford standard documents
Responsibilities
Attend appointments within SLA having completed pre visit enquiries, investigate loss and/or damage claims in detail using all external sources available, issue reports to insurers within SLAs, validate policy cover in relation to the loss or damage, provide regular updates to policyholders, insurers and branches, maintain awareness of Business Continuity programme