Communications Development Manager
Core
Shaping and enhancing member communications across Workplace schemes to support positive member outcomes.
Role type
Senior IC communications development manager
Builds
Transactional member communications, supporting literature, and customer-centric communication journeys
Domain
Financial services (pensions, workplace schemes)
Deliverable
product features
Required skills
Customer insight application, behavioural science, communication strategy, stakeholder management, project management, agency management, data analysis, regulatory compliance (Consumer Duty)
Preferred skills
Financial services experience, behavioural economics knowledge, communication composition tools expertise
Responsibilities
Develop and deliver transactional member communications and supporting literature; Create customer-centric communications meeting business and regulatory requirements; Apply member insight and behavioural science to improve engagement; Manage and enhance communication journeys across the member lifecycle; Deliver communications across digital and traditional channels; Collaborate with internal stakeholders, agencies, and third-party suppliers; Measure communication performance and identify improvement opportunities; Support Consumer Duty requirements by creating transparent and easy-to-understand communications