Conseiller Relation Clients F/H
Core
Manage judicial procedures (redressments and liquidations) for collective health and provident insurance contracts and support affected clients.
Role type
Senior claims operations specialist (collective insurance)
Builds
Collective insurance contracts (health/provident)
Domain
Insurance (health/provident) + Legal procedures
Deliverable
client delivery
Required skills
collective contract management, judicial procedure analysis, client communication, complex situation analysis, multi-case management
Preferred skills
experience in judicial redressments and liquidations
Responsibilities
manage and follow up on collective contract judicial procedures (redressments and liquidations), analyze impacts of procedures on contracts, process client requests and coordinate with internal/external stakeholders, handle client phone inquiries, provide personalized support, contribute to process improvement