Conseiller·ère Accueil et Services H/F
Core
Welcome and service advisor who transforms every branch interaction into an opportunity for clients, ensuring a smooth banking experience and guiding them toward digital solutions.
Role type
Front-line banking advisor (customer service)
Builds
Customer experience and digital adoption within retail banking
Domain
Retail banking / Financial services
Deliverable
client delivery
Required skills
Customer relationship management, sales opportunity identification, digital tool adoption, administrative operations, KYC compliance, appointment scheduling
Preferred skills
Commercial mindset, team collaboration, adaptability, digital literacy