Senior Technical Incident Manager
Core
Lead response and recovery of business-critical technology incidents in a highly automated quantitative trading environment.
Role type
Senior Technical Incident Manager (IC)
Builds
Stability and resilience for trading, research, execution, and risk platforms
Domain
Financial Services / Quantitative Trading
Required skills
incident triage, incident command, cross-team coordination, business impact assessment, root cause analysis, post-incident review, process improvement, regulatory compliance support, ITSM documentation
Preferred skills
Python scripting, Shell scripting, workflow automation, ITSM tool administration, observability platform usage
Technologies
ServiceNow, Jira Service Management, ITIL
Responsibilities
Lead major technology incidents from triage to recovery validation; Coordinate engineering, infrastructure, application support, and third-party teams during high-severity incidents; Assess business impact and prioritize recovery efforts; Communicate incident status to technical teams, business stakeholders, and senior leadership; Maintain detailed incident documentation and decision logs; Facilitate post-incident reviews and corrective action planning; Partner with Technology, Operations, Risk, and Compliance teams for regulatory and audit readiness.
Seniority
Senior, hands-on IC
