Senior Manager, Outsourced Payroll (ADP RUN)
Core
Provide overall leadership for the ADP RUN or ADP Workforce Now recurring, outsourced payroll service delivery group, ensuring high-quality service and client retention.
Role type
Senior Manager, Outsourced Payroll Operations
Builds
Outsourced payroll services for enterprise clients using ADP RUN or ADP Workforce Now platforms
Domain
Professional Services / Payroll Outsourcing
Deliverable
client delivery
Required skills
Team leadership, client relationship management, financial stewardship, process improvement, escalation management, business development, staffing management, multi-state compliance knowledge
Preferred skills
ADP RUN or ADP Workforce Now expertise, experience in payroll outsourcing, coaching and mentoring
Technologies
ADP RUN, ADP Workforce Now
Responsibilities
Lead the ADP RUN or ADP Workforce Now service delivery group; Resolve complex payroll escalations and client problems; Maintain a 90% or better year-over-year client renewal rate; Directly manage at least two Account Managers; Monitor account economics and keep margins at firm-standard levels; Lead or participate in new business and recurring business calls.
Seniority
Senior Manager, people management & business growth
