Senior Customer Service Analyst
Core
Provide seasoned support to Marsh clients by reviewing insurance contracts and responding to inquiries to ensure high client satisfaction.
Role type
Senior Customer Service Analyst
Builds
Client relationships and retention
Domain
Insurance / Property & Casualty
Deliverable
client delivery
Required skills
Customer service, Policy servicing, Billing support, MS Office Suite, Compliance adherence
Preferred skills
Property & Casualty license, Commercial insurance experience, Payment handling
Responsibilities
Respond to client questions and explain policy/billing information, Assist with policy servicing tasks including payments and requests, Build and maintain strong customer relationships, Serve as primary point of contact for routine needs, Work with partners to gather feedback and develop solutions, Document and track activities in workflow systems