Senior Officer, Client Service Delivery
Core
Support daily cashiering and premium collection operations, ensuring accurate and timely processing of payments while delivering high-standard service to clients, advisors, and brokers.
Role type
Senior operational officer (premium collection & payment processing)
Builds
Premium payment transactions and operational reports
Domain
Insurance / Financial Services
Required skills
Payment processing, reconciliation, regulatory compliance, data analysis, stakeholder coordination, digital tools proficiency
Preferred skills
Insurance/banking operations experience, Microsoft Copilot/AI tools familiarity, e-payment solutions knowledge
Technologies
Microsoft Copilot, Microsoft Office, FPS, TT, digital payment platforms
Responsibilities
Handle premium collection via various channels (cheque, bank draft, FPS, TT, credit card, cash, digital); Verify payment transactions and supporting documents; Prepare operational reports and management dashboards; Ensure compliance with AML and internal control requirements; Liaise with Policy Administration, Finance, and Compliance departments to resolve payment issues.
Seniority
Senior, hands-on IC