Property Recovery Operations Manager
Core
Lead a team of Recovery Specialists and manage a personal caseload of complex, high-value, and litigated property recovery claims to ensure excellent customer outcomes and operational performance.
Role type
Senior IC Property Recovery Operations Manager
Builds
Property recovery outcomes for clients, insurers, and solicitors
Domain
Insurance / Legal Services / Property Recovery
Deliverable
client delivery
Required skills
Property recovery expertise, team leadership, complex claim management, stakeholder management, process improvement, commercial awareness
Preferred skills
Litigation experience, subrogation knowledge, strategic planning
Technologies
None stated
Responsibilities
Leading, coaching, and developing a team of Recovery Specialists; Managing operational performance against service levels, KPIs, and financial targets; Maintaining responsibility for a personal caseload of complex, high-value, and litigated claims; Acting as a technical referral point for complex recovery matters; Building and maintaining relationships with clients, insurers, and counsel; Identifying opportunities to improve processes and governance; Producing management information and contributing to departmental strategy.