APAC Business Support Manager, Trading Desk Support
Core
Lead a team of 10-20 providing L1 and L2 business support to brokers and clients on onboarding, order initiation, trade management, connectivity, STP, and system configuration for a global markets intermediary.
Role type
Senior IC business support manager (trading desk)
Builds
Day-to-day trading operations across voice, electronic, and hybrid desks
Domain
Financial services / Interdealer broking / Trading infrastructure
Required skills
Team leadership, trade support operations, order intake and trade capture, clearing and settlement, incident management, stakeholder communication, process improvement, automation and AI adoption
Preferred skills
Credit, Rates, FX, Equities, Energy & Commodities domain knowledge, ServiceNow, multi-region/time zone support, voice or hybrid broking desk experience
Technologies
ServiceNow, ticketing tools, incident management systems
Responsibilities
Lead and develop a team of 10-20 support staff, resolve L1 and L2 trading issues, act as main contact for brokers and clients during incidents, improve team workflows and automation, report on service levels and risks to senior management
Seniority
Senior, hands-on IC with team leadership