Manager, Device & Merchant Technology UK
Core
Own the payment device lifecycle, performance, controls, and strategy for Xplor's merchant ecosystem.
Role type
Manager, Device & Merchant Technology
Builds
Reliable merchant service, device estate strategy, and operational controls for payment terminals.
Domain
Fintech / Payments / Hardware Operations
Deliverable
infrastructure
Required skills
Device lifecycle management, vendor management, inventory control, PCI compliance, data analysis, stakeholder communication, project management, cost optimization, hardware strategy, incident management
Preferred skills
POS Portal experience, SmartPOS knowledge, multi-geography operations, terminal technologies expertise
Technologies
POS Portal, SmartPOS, payment terminals, firmware, security update systems
Responsibilities
Manage device lifecycle from forecasting to retirement; maintain serial-number records and inventory controls; lead estate migrations; govern vendor SLAs and KPIs; resolve escalations and drive root-cause improvements; coordinate software/firmware updates; support terminal launches and certifications; partner with Customer Success to improve activation; maintain PCI and security controls; track costs and optimize vendor charges; develop device estate strategy; drive process automation and standardization.
