Application Support Engineer
Core
Technical owner for the health of the DevX platform in production, providing Level 2/3 support for the portal, services, integrations, and DevOps tooling estate.
Role type
Senior Application Support Engineer (DevOps/SRE)
Builds
Self-service portal for onboarding applications, secure pipelines, automated controls, and engineering standards integrated at enterprise scale.
Domain
Software delivery, DevOps, Cloud Infrastructure
Required skills
Application support, Site reliability engineering, DevOps, Distributed systems debugging, API support, Microservices support, Containerized environments, Kubernetes, AWS, Azure DevOps, GitHub, ServiceNow, Dynatrace, CloudWatch, EKS, RDS PostgreSQL, Kubernetes CronJobs, Active Directory, Snyk, SonarQube, Cloudsmith, AI agents, Synthetic testing, Change management, Compliance, Secrets management, Identity integrations
Preferred skills
AI-native operations, Automation scripting, Root cause analysis, Incident response, Post-incident reviews, Service level objective definition, Disaster recovery testing, Vulnerability remediation
Technologies
Dynatrace, CloudWatch, AWS, Azure DevOps, GitHub, ServiceNow, Snyk, SonarQube, Cloudsmith, EKS, RDS PostgreSQL, Kubernetes, Active Directory, Ping, CyberArk
Responsibilities
Provide Level 2 and Level 3 support for the DevX platform and DevOps tooling estate; Lead problem management and blameless post-incident reviews; Define and track service level objectives; Build and maintain monitoring, tracing, dashboards and alerting; Automate routine operational work with scripts and AI agents; Support safe rollout and rollback of platform changes; Keep audit trails and deployment records complete.
Seniority
Senior, hands-on IC
