Advanced Operations Solution, Process Excellence & Insights, Senior Analyst
Core
Senior Solutions Analyst supporting execution and implementation of system enhancements, new products, and projects in Life Operations focusing on Claims.
Role type
Senior Solutions Analyst (Business Analysis & Process Improvement)
Builds
Claims system enhancements, new products, and projects for Life Operations
Domain
Life Insurance / Claims Operations
Deliverable
product features
Required skills
Business process analysis, Requirements gathering, User Acceptance Testing (UAT), Process mapping, Stakeholder facilitation, Project lifecycle management, Training material development
Preferred skills
Lean Six Sigma, Prince 2, Life insurance claims operations, AS400 systems, Healthshield knowledge, Digital product experience
Technologies
ClaimEz Application, Artificial Intelligence (AI), Optical Character Recognition (OCR), AS400
Responsibilities
Analyze end-to-end business processes and data, Create business process mappings, Develop user requirements, Facilitate changes with users, Translate requirements into test scenarios, Execute UAT and resolve defects, Provide UAT signoff, Perform post implementation verification, Contribute to project planning and resource monitoring, Prepare end user training guides
Seniority
Senior, hands-on IC