Decisioning Manager
Core
Lead the design, optimization, and implementation of personalized, compliant customer decisioning solutions using Pega Customer Decisioning Hub (CDH) to enhance business banking experiences.
Role type
Senior IC Decisioning Manager
Builds
Next-Best-Action frameworks, real-time containers, and adaptive models for customer contact strategies
Domain
Banking / Customer Decisioning & Personalization
Deliverable
production ML models
Required skills
Pega Customer Decisioning Hub (CDH), SQL, relational databases, Pega decisioning best practices, customer communication lifecycle, GDPR/PECR compliance, technical leadership, incident investigation
Preferred skills
Pega Decisioning Consultant certification, Pega Certified System Architect certification
Technologies
Pega Customer Decisioning Hub (CDH), SQL
Responsibilities
Lead and develop decisioning capability and team performance; build partnerships with Personalization, Marketing, and Strategy teams; translate business opportunities into decisioning solutions; manage production deployment, testing, and performance tuning; investigate incidents and drive root cause solutions; strengthen controls for customer communications within risk appetites.
Seniority
Senior, hands-on IC with team leadership