Process Architect
Core
Designing and implementing end-to-end operational processes for merchant onboarding and account lifecycle management, leveraging AI-powered tools and automations to transform workflows.
Role type
Senior Process Architect (Operations)
Builds
Frictionless merchant experiences and scalable operational workflows
Domain
Fintech / Payments
Deliverable
production ML models
Required skills
Process excellence, AI-powered tool development, workflow automation, systems thinking, data analysis, end-to-end process design
Preferred skills
Experience in merchant onboarding, acquiring and issuing products, global team coordination
Technologies
AI agents, workflow automation platforms
Responsibilities
Collaborate with stakeholders to define and implement processes for Merchant Care and Configuration teams; Reimagine existing processes to create a frictionless merchant experience; Identify business challenges via data analysis; Drive AI-driven process transformation and build custom workflow automations; Coach frontline operations analysts on AI tool adoption
