Fraud Analyst
Core
Utilize fraud detection systems to analyze customer accounts for signs of fraud, harvest information, and reach appropriate outcomes to prevent losses.
Role type
Fraud Analyst (Customer Service)
Builds
Customer account security and fraud prevention
Domain
Financial Services / Fraud Detection
Deliverable
client delivery
Required skills
Data analysis, Problem-solving, Customer service, IT literacy, Reporting, Trend analysis
Responsibilities
Completing inbound and outbound calls, Blocking and transferring compromised accounts, Organizing replacement credit cards, Logging and processing complaints, Noticing and reporting trends, Providing expert advice and support to internal teams
