Business Strategy Manager (Omni Channel Management)
Core
Develop and refine the bank's short-, medium-, and long-term omni-channel strategy across digital, physical, and emerging channels to ensure seamless customer experience and operational integration.
Role type
Senior IC business strategy manager (omni-channel)
Builds
Omni-channel strategic programs and governance frameworks
Domain
Banking / Digital Transformation
Required skills
Strategic planning, data analytics, market research, customer journey mapping, financial modeling, KPI definition, team supervision
Preferred skills
Digital transformation, channel management, scenario planning
Technologies
MS Word, Excel, PowerPoint, MS Access
Responsibilities
Align with business and channel strategy, conduct market research and competitor benchmarking, synthesize internal customer data and operational metrics, translate insights into actionable strategic initiatives, provide executive-level insights and recommendations, lead periodic strategic reviews, define KPIs and governance frameworks, supervise and manage team members