Underwriting Operations & Customer Experience Manager - SG
Core
Lead underwriting operations and customer experience across Singapore, shaping processes, systems, and service delivery to improve business outcomes and customer journeys.
Role type
Senior IC operations manager (underwriting & CX)
Builds
Operational workflows, governance frameworks, and customer service standards for general insurance underwriting
Domain
General insurance / Financial services operations
Required skills
Strategic planning, process improvement, stakeholder management, team leadership, systems transformation, financial reporting, change management, quality assurance, automation initiatives
Preferred skills
Lean Six Sigma, PMP, PRINCE2, PROSCI, general insurance domain expertise
Technologies
Rulebook, rating tools, OQS, GENIUS, Microsoft Office suite, database systems
Responsibilities
Align operational priorities with strategic goals, oversee underwriting processes and governance, improve end-to-end customer experience, lead systems and workflow transformation, manage and develop the team, drive continuous improvement and automation, support financial reporting, ensure compliance with legal and corporate requirements
Seniority
Senior, hands-on IC with team leadership