Director, Complaint Operations ANZ
Core
Lead Complaints Backoffice Operations for the ANZ market, ensuring fair and timely resolution of customer outcomes, identifying trends, and maintaining regulatory compliance.
Role type
Senior leadership operations director (complaints & privacy)
Builds
Customer complaint resolution processes and privacy request handling programs
Domain
Financial services / Banking / Regulatory compliance
Required skills
Operational leadership, team development, process transformation, risk management, stakeholder influence, strategic analysis
Preferred skills
Experience in highly regulated environments, data-driven decision making
Responsibilities
Lead Complaints Backoffice Operations for the market, Build and inspire high-performing teams, Drive operational excellence and transformation, Own operational performance and governance, Build trusted partnerships with senior stakeholders, Represent Complaints Operations in regulatory and senior leadership forums