Redress Pathways Associate
Core
Support the delivery of high-profile policy work on consumer redress, compensation, and claims management to improve outcomes for UK consumers.
Role type
Policy Associate (Regulatory)
Builds
Policy proposals, public consultations, and regulatory guidance on consumer protection.
Domain
Financial Services Regulation / Consumer Protection
Deliverable
product features
Required skills
Policy development, regulatory decision-making, complex information analysis, stakeholder engagement, written and verbal communication, knowledge of consumer redress frameworks (FCA, FOS, FSCS).
Preferred skills
Experience in retail financial services, ability to manage competing priorities, collaborative approach.
Responsibilities
Contribute to the design and development of policy proposals and public consultations; Create clear communications and briefings for internal and external stakeholders; Provide expert advice on complex consumer protection issues; Collaborate with internal teams and external partners on consumer redress approaches; Leverage data from firms, FOS, and FSCS to inform policy decisions.
Seniority
Associate (Level 8), hands-on IC