VP, Trade Product Manager - Process & Service Excellence, Group Transaction Banking
Core
Drive process transformation, service excellence, and operational efficiency initiatives across the Group's Trade Finance business to simplify processes, standardize practices, and enhance client experience.
Role type
VP, Trade Product Manager (Process & Service Excellence)
Builds
Streamlined trade finance workflows, standardized service delivery models, and improved operational efficiency across multiple markets.
Domain
Banking / Trade Finance / Transaction Banking
Required skills
Process transformation, service excellence, stakeholder management, change management, cross-functional collaboration, risk control, workflow optimization, multi-country initiative management, trade finance product knowledge.
Preferred skills
Documentary Trade transformation, Supply Chain Finance transformation, process re-engineering, business transformation delivery.
Technologies
N/A
Responsibilities
Lead regional process transformation and harmonization initiatives; Drive process simplification and standardization to enhance operational efficiency; Partner with country teams to identify customer pain points and implement service improvements; Lead and coordinate trade finance business initiatives focused on governance and operating model improvements; Review and optimize client onboarding, documentation, and exception management processes; Monitor implementation progress and benefits realization.
Seniority
VP, strategic leadership & cross-functional influence