Specialist, Operations, Account Services, Corporate Banking Operations
Core
Manage corporate account services operations including account opening, mandate changes, and customer setup for internet enterprise banking.
Role type
Senior IC corporate banking operations specialist
Builds
Corporate banking accounts and enterprise internet banking services
Domain
Banking / Financial Services
Required skills
Account opening and maintenance, Regulatory compliance (AML, HKMA, MAS), System operations (Finacle, AOS, IAH), Team coordination, Process improvement, UAT support, Reporting to regulators
Preferred skills
Management Tool Kit (MTK) usage, FATA/CRS/DPS reporting, Business continuity planning
Technologies
Finacle, Account Opening System (AOS), Imaging and Archival Hong Kong System (IAH), Management Tool Kit (MTK)
Responsibilities
Process CIF creation, account opening, and mandate changes; Handle customer inquiries and complaints; Provide guidance and coaching to section members; Support system enhancements and UAT; Prepare regulatory reports (FATCA, CRS, DPS); Manage day-to-day operations and team performance.
Seniority
Senior, hands-on IC with team coordination