IT Operator (m/w/d)
Core
Operational support and team building for the digital euro (D€) system, including incident management, system monitoring, and coordination of releases.
Role type
Senior IT Operations Engineer (Digital Currency)
Builds
Digital euro (D€) payment infrastructure and operational support tools
Domain
Central Banking / Digital Currency / Payments
Required skills
ITIL framework expertise, Incident and Problem management, System monitoring and observability, Release management, Test management, Network protocols knowledge, SLA monitoring, Business Continuity Management
Preferred skills
ITIL certification, Experience in digital payments, Experience with BOM and SCOUT tools
Technologies
BOM, SCOUT, Observability tools, Ticketing systems
Responsibilities
Define and establish ITIL processes (Incident, Problem, Change, Release, SLA), Monitor system availability and liquidity flows, Coordinate release changes and testing activities, Handle external inquiries from intermediaries and central banks, Perform root cause analysis for system failures, Manage on-call rotations for 24/7 support
Seniority
Senior, hands-on IC