Part Time Contact Centre Agent
Core
Part-time Fraud Analyst utilizing fraud detection systems to analyze customer accounts, block compromised accounts, and prevent fraudulent activities.
Role type
part-time IC fraud analyst
Builds
fraud prevention measures and secure customer accounts
Domain
financial services / fraud detection
Required skills
customer service experience, IT literacy, data analysis, problem-solving, organizational skills, attention to detail, communication skills
Responsibilities
completing inbound and outbound calls, generating and assisting with completion of reports, blocking and transferring compromised accounts, organizing replacement credit cards, logging and processing complaints, noticing and reporting trends and common pitfalls, providing expert advice and support to other internal teams
