VP, AML Control - Customer Engagement Team Lead
Core
Lead customer outreach and information-gathering activities to support Anti-Money Laundering (AML) reviews and risk assessments for a bank in Southeast Asia.
Role type
Senior Team Lead, AML Control
Builds
Timely closure of customer information requests and effective completion of AML reviews
Domain
Banking, Anti-Money Laundering (AML), Customer Due Diligence (CDD)
Required skills
AML/KYC operations, customer engagement, team leadership, stakeholder management, SLA monitoring, regulatory compliance (MAS), documentation control
Preferred skills
Experience in controlled environments, problem-solving, coaching
Technologies
AML systems, RFI management tools
Responsibilities
Lead end-to-end customer outreach and RFI follow-ups for AML reviews; Ensure accuracy and completeness of gathered information; Drive timely closure of outstanding requests; Maintain high documentation standards and audit trails; Coordinate between Relationship Managers, AML Reviewers, and Operations; Monitor team performance, SLAs, and turnaround times; Identify and escalate information gaps or non-responsive customers.
Seniority
Senior, hands-on IC with team leadership