Analyst II, Systems Operations
Core
Provide immediate assistance to back office, support personnel, and IT staff to resolve internal system problems and external customer-related IT issues for trading exchanges and clearing systems.
Role type
Systems Operations Analyst
Builds
Daily operations of trading exchanges, clearing systems, and data distribution services
Domain
Financial markets, trading, and clearing infrastructure
Required skills
Systems/Application support, troubleshooting, incident management, root-cause analysis, communication, documentation, change management, problem management
Preferred skills
Financial markets/trading/clearing systems, ServiceNow, Bash/PowerShell scripting, Linux/Windows, network protocols/traffic analysis, TCP/IP/UDP/Multicast, enterprise monitoring solutions
Technologies
ServiceNow, Bash, PowerShell, Linux, Windows, TCP/IP, UDP, Multicast, BigPanda, PagerDuty, Rundeck
Responsibilities
Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups; Work with internal partners to communicate system maintenance and changes; Interact with third-party vendors and collaborate with internal business units; Maintain operations and administration of proprietary systems; Assist staff with problem solving and escalation procedures; Assess issues and provide actions for service restoration; Own production incidents including communication, escalation, and root-cause analysis; Understand trading/clearing platforms and network architecture to improve performance; Prepare documentation for troubleshooting and escalation procedures; Follow incident, problem, and change management practices.
Seniority
Mid-level, hands-on IC