Analyst, Channel Management, Digital, Consumer Banking Group Operations
Core
Lead digital channel strategy and operations for consumer banking, managing end-to-end customer journeys across web and mobile platforms while overseeing budget, resources, and performance.
Role type
Senior IC digital channel operations manager
Builds
Omni-channel digital banking experiences (public web, internet banking, mobile banking)
Domain
Consumer Banking / Digital Operations
Deliverable
product features
Required skills
Digital platform management, Project management, Product ownership, Budget and resource allocation, Stakeholder collaboration, Data analysis, UX standards, Business continuity planning
Preferred skills
UX design knowledge, Adobe Analytics, Agile methodology
Technologies
Adobe Analytics, Mobile banking platforms, Internet banking platforms
Responsibilities
Develop and execute digital roadmaps for consumer banking channels, Monitor and allocate channel budgets and digital squad resources, Drive channel performance metrics for availability and reliability, Lead implementation of digital initiatives with cross-functional partners, Oversee digital operations expenses and business continuity measures, Champion voice of customers through data and verbatim analysis