Officer, Customer Service Executive, Telemarketing
Core
Handle phone-in and outgoing calls to process applications, follow up on missing documents, and conduct sales for unsecured loans, credit cards, and banking products.
Role type
Customer service executive (telemarketing)
Builds
Unsecured loans, Credit Card loans, and Banking related products and services
Domain
Consumer banking
Deliverable
product features
Required skills
telephone manner, communication skills, sales target achievement, written and spoken English, Chinese
Preferred skills
Putonghua fluency, HKIB Certified Banker
Responsibilities
Handle phone-in applications and enquiries, conduct out-going sales calls, perform end-to-end application follow-up process, follow operational procedures and compliance policies