Customer Service Manager, Offshore District, Consumer Banking Group
Core
Lead and optimize customer service operations for offshore districts, managing branch support, transaction authorization, and regulatory compliance for Treasures Offshore clients.
Role type
Senior IC Customer Service Manager (Offshore Banking Operations)
Builds
Seamless service delivery and operational risk mitigation for offshore banking districts
Domain
Consumer Banking / Offshore Financial Services
Required skills
Operational risk management, Regulatory compliance (KYC/AML), Team leadership, Transaction authorization, Cross-border service coordination, Service level performance management, Branch operations management, Fraud detection, Staff coaching and development, Digital banking platforms expertise
Preferred skills
Transformation project experience, Insurance and Investment regulatory qualifications, AI and data analytics application
Technologies
Core banking systems, Wealth management systems, Digital banking platforms, Fintech solutions
Responsibilities
Oversee day-to-day service operations and back-office support for offshore districts; Manage counter, cash operations, and branch security; Verify and authorize banking transactions; Identify and mitigate operational risks and suspicious transactions; Manage client service teams for Treasures Offshore clients; Implement and monitor Service Level Performance (SLP) for offshore providers; Lead and develop operational staff to meet service standards.
Seniority
Senior, hands-on IC
