Director, UX Operations
Core
Leads people, processes, tools, and operating practices to scale UX effectively across the organization, ensuring alignment with business priorities and high-quality customer experiences.
Role type
Director, UX Operations (Strategy & Leadership)
Builds
Scalable UX operating model, pod-based delivery approach, and cross-functional collaboration between Design, Research, Content, Accessibility, Product, and Engineering.
Domain
Insurance / UX Operations / DesignOps / ResearchOps
Required skills
UX workforce planning, portfolio and program management, DesignOps, ResearchOps, governance, budget management, strategic partner management, capacity planning, risk management, executive reporting, Agile delivery, change leadership, stakeholder management
Preferred skills
IAAP CPACC/WAS/CPWA certification, SAFe/Scrum certification, Prosci Change Management certification, Human-Centered Design/UX/DesignOps certification
Technologies
UX tooling, design systems, AI and automation tools
Responsibilities
Lead UX talent and workforce planning; oversee UX portfolio and program management; evolve UX operations and delivery models; scale Research Operations and knowledge management; manage budgets and strategic partners.
Seniority
Director, strategic leadership & organizational scaling
