Senior GenAI Product Analyst
Core
Design and scale GenAI products, specifically a GenAI chatbot for customer service, bridging product, business, data, and AI to deliver measurable impact.
Role type
Senior GenAI Product Analyst
Builds
GenAI chatbot and related customer service solutions
Domain
Banking / Financial Services / Generative AI
Deliverable
product features
Required skills
GenAI product design, use case evaluation, requirements translation, process analysis, data modeling, KPI definition, user behavior analysis, hypothesis validation
Preferred skills
SQL, Python, NLP, ML in production environments
Responsibilities
Identify and evaluate GenAI use cases in customer service; translate product visions and business goals into requirements and user stories; analyze service processes to develop GenAI solutions; define and track KPIs for GenAI use cases; analyze user behavior and model outputs to drive product improvements
Seniority
Senior, hands-on IC
