Business Unit Leader, Expert-Assisted Services (d/f/m)
Core
Drive and scale the Expert-Assisted Services business unit for a digital tax filing platform, blending software, AI, and licensed human expertise.
Role type
Senior Business Unit Leader (Commercial & General Management)
Builds
Expert-assisted digital tax services for consumers
Domain
FinTech / TaxTech / Consumer Services
Required skills
General management, P&L ownership, service operations, pricing strategy, growth marketing, AI integration, cross-functional leadership, data-driven decision making
Preferred skills
Scaling hybrid digital/human models, consumer market expertise, subscription business experience, marketplace operations
Technologies
AI, automation tools, data analytics platforms
Responsibilities
Define customer segments and value propositions, design pricing and packaging strategies, balance demand with expert capacity and quality, integrate AI into service workflows, build KPIs and operating cadences, lead organization building and hiring
Seniority
Senior, hands-on IC with strategic scope