Production Support Manager - Senior Vice President
Core
Lead and transform the NAM/LATAM Custody production support function into a proactive, resilient, and scalable organization, ensuring stability for over 30 applications during rapid business growth.
Role type
Senior Vice President, Production Support Manager
Builds
Resilient production infrastructure and scalable support processes for Custody Technology
Domain
Financial Services / Custody Technology / Production Operations
Required skills
Application production management, People management, Incident management, ITIL frameworks, Vendor relationship management, Cross-functional stakeholder engagement, Capacity planning, Multi-timezone team leadership
Preferred skills
Custody/securities services experience, Cloud and mainframe environments, Automation tools, Spanish/Portuguese proficiency
Technologies
Cloud, Data warehouse, Distributed systems, Mainframe
Responsibilities
Lead and coach a team of ~30 professionals across multiple time zones; Define onboarding standards for new markets; Manage vendor relationships including offshore/nearshore teams; Set capacity and latency management standards; Act as senior technology partner to the Custody business.
Seniority
Senior Vice President, Strategic leadership & full P&L responsibility