Workplace Technical Operations Lead
Core
Lead end-to-end delivery governance for large, cross-functional workplace technology programs from initiation through implementation, translating business objectives into executable roadmaps and measurable milestones.
Role type
Senior program operations lead (workplace technology)
Builds
Large-scale workplace technology programs supporting workplace and Retail Branch operations
Domain
Workplace technology / Retail infrastructure
Deliverable
production ML models
Required skills
Program delivery governance, workflow automation, advanced analytics, financial forecasting, risk management, stakeholder alignment, AI-assisted engineering validation, work management platforms, SDLC tooling
Preferred skills
Workplace/retail/built-environment program delivery, portfolio dashboard configuration, AI output validation standards, responsible AI practices
Technologies
Monday.com, AI-assisted development tools, automated data pipelines
Responsibilities
Define program operating cadence, milestones, dependencies, and success metrics; Implement workflow automation to reduce manual reporting; Build portfolio dashboards and executive-ready reporting; Manage program financials including forecasting and budget tracking; Partner with risk and control functions for audit readiness; Drive team adoption of enterprise-authorized AI-assisted engineering practices with validation standards; Coordinate delivery across internal teams and external vendors; Mentor team members and promote operational excellence; Establish expectations for safe and compliant use of AI tools; Communicate risks and propose actionable options to stakeholders
