Team Lead Technical Support, №24712, Prom
Core
Lead a team of 10 technical support specialists to improve the experience for sellers on the Prom marketplace.
Role type
Senior Team Lead, Technical Support
Builds
Support processes, automation solutions, and seller experience improvements
Domain
E-commerce / Marketplace
Required skills
Team management, SLA metrics analysis, Ticket system management, Process optimization, Cross-functional collaboration, Escalation handling, Operational management, Conflict resolution
Preferred skills
E-commerce or marketplace experience
Responsibilities
Manage team efficiency and quality, Develop team members, Build and improve support processes, Collaborate with product teams, Act as escalation point, Process critical complaints, Optimize inter-team links, Handle operational tasks
Seniority
Senior, hands-on IC
