Conversational Design CW
Core
Lead content strategy and UX writing initiatives, establishing AI usage guidelines, prompt libraries, and quality tracking systems for TIAA's retirement experiences.
Role type
Senior Director, AI Content Strategist (UX Lead)
Builds
AI-powered content workflows and frameworks for TIAA's retirement products
Domain
Financial services / AI content strategy
Deliverable
production ML models
Required skills
Content strategy, UX writing, AI tool leadership, Agile delivery, Prompt engineering, Figma, Cross-functional collaboration, AI governance
Preferred skills
Building AI usage guidelines, Managing prompt libraries, Creative problem-solving, AI quality tracking
Technologies
Figma
Responsibilities
Manage content streams partnering with research, design, legal, product, and engineering teams; Define and advocate for ambitious content AI vision; Execute user-centric, iterative content plans; Collaborate on AI system enhancements; Model shared ownership and accountability.
Seniority
Senior Director, hands-on IC & strategy
