Manager I, Client Digital
Core
Lead business analysis for client app enhancements, defining problems, translating needs into delivery-ready requirements, and managing the end-to-end delivery lifecycle for digital platforms.
Role type
Senior IC business analyst (digital platforms)
Builds
Client-facing mobile apps, portals, and servicing platforms
Domain
Financial services (Life insurance, Wealth, Pensions)
Required skills
Business analysis, requirements elicitation, user story creation, process and journey analysis, backlog management, change impact assessment, business testing, stakeholder facilitation, data analytics
Preferred skills
Life insurance domain knowledge, privacy and regulatory compliance awareness
Technologies
Digital platforms, mobile apps, portals
Responsibilities
Lead end-to-end business analysis of client app enhancements, manage business demand intake and backlog quality, maintain end-to-end client journey integrity, provide business oversight of delivery and change readiness, support live-platform incident analysis and service recovery, drive insight-led continuous improvement and governance
Seniority
Senior, hands-on IC
