Staff Engineer Chapter Lead - CommSec (Full Stack)
Core
Lead a chapter of Staff Engineers to modernize CommSec's customer engagement platforms using full-stack engineering and AI, supporting millions of customer interactions.
Role type
Staff Engineer Chapter Lead (Full Stack)
Builds
Scalable APIs, digital experiences, intelligent workflows, and AI-enabled capabilities for customer contact centers.
Domain
Financial Services / Wealth Management / Customer Engagement
Deliverable
production ML models | product features
Required skills
.NET, C#, React, TypeScript, AWS, System Design, Microservices, Generative AI, CI/CD, Observability
Preferred skills
RAG, Agentic AI approaches, Event-Driven Architecture
Technologies
Microsoft Dynamics 365, Next.js, AWS
Responsibilities
Shape engineering strategy and technical direction for the Contact Centre Modernisation Program; lead and coach a small chapter of Staff Engineers; design and build complex distributed systems and APIs; champion full-cycle engineering and modern software practices; balance hands-on coding with people leadership.
Seniority
Senior, hands-on IC with people leadership
