Manager of Claims Operations/ Technical- Professional Liability
Core
Lead end-to-end management of professional liability, malpractice, regulatory, and licensing board claims for insured professionals.
Role type
Manager of Claims Operations (Professional Liability)
Builds
Claims resolution strategies and service delivery for professional license protection
Domain
Insurance / Professional Liability
Required skills
People management, Team management, Project management, Resource planning, Claims handling, Coverage guidance, Claim investigations, Reserving strategies, Stakeholder management, Carrier liaison
Preferred skills
Professional Liability Insurance expertise, P&C License
Technologies
Microsoft Suite
Responsibilities
Direct handling of professional liability and license protection claims from notification to resolution; Manage escalation service team support and email customer service; Oversee matters involving licensing board complaints, administrative hearings, and disciplinary actions; Ensure timely claim investigations, coverage reviews, documentation, and resolution strategies; Monitor claim inventory, aging, workloads, and service levels; Act as key liaison with carrier partners for complex claim resolution and audit administration.
Seniority
Manager, people leadership