Customer AI & Analytics Product, Principal (Senior Manager for Data & AI Product Management)
Core
Manage integrated data and AI products to enhance customer intelligence, support data-driven decision-making, and improve customer engagement across Hong Kong and Macau.
Role type
Principal (Senior Manager) Data & AI Product Manager
Builds
Customer data platform capabilities, customer tagging and segmentation products, and practical AI-enabled solutions
Domain
Insurance / Customer Analytics & AI
Deliverable
product features
Required skills
Product strategy and roadmap definition, Data and AI product development, Stakeholder management, Delivery and adoption coordination, Governance and quality assurance, Performance monitoring and improvement
Preferred skills
Generative AI applications, Machine learning concepts, AI-enabled workflow automation, SQL, Python, Power BI, Tableau, Jira
Responsibilities
Define product vision, roadmap and priorities for data and AI products; Translate business needs into reusable data capabilities, customer tags, segmentation logic and practical AI use cases; Work with business, analytics, technology, data governance, legal and compliance teams to gather requirements and align priorities; Coordinate product delivery, UAT, release readiness, launch support and adoption tracking; Ensure data and AI products meet requirements for data quality, metadata, access control, privacy, compliance, responsible AI and operational readiness; Monitor product performance, adoption and business impact
Seniority
Principal, hands-on IC with strategic oversight